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CUSTOMER CARE

Fratelli Toso srl is a family business, run by Caterina Toso.
Our main purpose is to promote the collection of artistic glassworks produced by the Fratelli Toso glassfactory during '900s. In our e-shop you will find a selection of objects, carefully chosen by Caterina, whose provenance and originality are documented and certified; in the bookshop section you will find some indispensable texts for any glass lover.
For any additional information on the provenance, documentation and originality of our collection or on the reliability of our e-commerce, do not hesitate to contact us!

PAYMENT METHODS

- Credit / Debit Cards
- PAYPAL

- Offline Payments

PRIVACY POLICY

GDPR Privacy Policy

Data Controller and Contact Information

FratelliToso S.r.l.

Fondamenta Colleoni 7,

30141 Murano, Venice Italy

Email: info@fratellitoso.it 

 

Legal Basis for Processing

We collect and process personal data based on the user's consent for receiving newsletters and for the performance of a contract for e-commerce transactions.

 

Purposes of Processing

Personal data is collected for the following purposes:

  • E-commerce transactions, including order processing, payment, and delivery

  • Subscription to our mailing list for receiving newsletters related to our products and promotions

 

Data Subject Rights

Under the GDPR, individuals have the following rights:

  • Right to access: Users can request access to their personal data.

  • Right to rectification: Users can request corrections to their personal data.

  • Right to erasure: Users can request the deletion of their personal data.

  • Right to restriction of processing: Users can request limitations on the processing of their personal data.

  • Right to data portability: Users can request to receive their personal data in a structured, commonly used, and machine-readable format.

  • Right to object: Users can object to the processing of their personal data.

 

Data Transfers

We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except for the purpose of fulfilling your orders and providing the requested services.

 

Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this privacy policy or as required by law. Users have the right to request the deletion of their personal data at any time.

 

Security Measures

We have implemented appropriate technical and organizational measures to ensure the security and confidentiality of personal data, including encryption, access controls, and regular security assessments.

 

Complaints

Individuals have the right to lodge a complaint with the Italian Data Protection Authority (Garante per la protezione dei dati personali) if they believe their rights under the GDPR have been infringed.

This GDPR privacy policy is effective as of 10th May 2024 and applies to all personal data collected through www.fratellitoso.it.

If you have any questions or require further information about our privacy practices, please contact us at the provided email address or phone number.

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